Privacy Policy

At Mobil Garage Door, we prioritize the security of your personal and financial data. This policy outlines how we collect, use, and protect your information, specifically regarding our dispatch and payment systems.

1. Information We Collect

We collect information necessary to provide our garage door repair and installation services, including:

• Identity Data: Name, phone number, and email address.
• Location Data: Service address and gate codes/access instructions.
• Financial Data: Payment card details (processed securely via Square), transaction history, and billing addresses.
• Technical Data: IP address and browser data when you use our digital booking tools.

2. How We Use Your Data

Your data is used strictly for operational purposes:

• Dispatching: Assigning technicians to your specific location efficiently.
• Communication: Sending real-time updates about technician arrival and job status.
• Billing: Processing payments, issuing refunds, and generating invoices.
• Customer Service: maintaining a history of your repairs for warranty and support.

3. Third-Party Data Sharing

We do not sell your data. We share data only with trusted infrastructure partners required to operate our business:

• Square (Block, Inc.): For secure payment processing and customer profile management. When you pay us, your transaction data is stored in Square's secure vault.
• Google Maps Platform: To validate addresses and route technicians.
• Twilio / SendGrid: For transactional SMS and email notifications.

4. Data Security

We employ industry-standard encryption (TLS/SSL) for data in transit. We do not store full credit card numbers on our own servers; all sensitive financial data is tokenized and handled directly by Square's PCI-compliant infrastructure.

5. Your Rights

You have the right to request access to the personal data we hold about you, or to request its deletion (subject to legal record-keeping requirements). To exercise these rights, please contact our support team.

6. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page.
Last Updated: February 14, 2026